NSW Bushfire clean-up information hub

Laing O’Rourke has been appointed by the NSW Government for the important task of coordinating the NSW bushfire clean-up program, and is committed to getting on with the job as quickly and safely as possible. Progress is now well underway right across the State.

This page provides details about the clean-up schedule, including where clean-up work is taking place and where you can talk to someone in person about property clean-up.

We will update this page regularly to provide property owners who have registered for the clean-up program with the latest information about our planned works, progress and community meetings.

The clean-up is an essential step towards moving on for individuals and communities devastated by the bushfires. Damaged properties serve as a daily reminder of the trauma of the events and their removal will allow the community to both physically and emotionally begin rebuilding what was lost.

Our people live and work in the communities that have been impacted and we are committed to delivering this work as quickly and as safely as possible in partnership with local businesses.


COVID-19 is having a significant impact on all parts of life at the moment and for Laing O’Rourke, the health and safety of our people, contractors and the community is absolutely paramount.

While the virus introduces a new challenge to bushfire recovery, Laing O’Rourke and the NSW Government are determined to maintain momentum and continue providing tangible help to fire-affected communities across NSW.

Laing O’Rourke is implementing a number of its own protections that will force us to adapt some of the ways we communicate and interact with bushfire impacted communities, such as social distancing and other practical precautions for our employees and contractors.

However, this will not detract from our core goal of completing our clean-up project as quickly as possible to help communities take the first step towards rebuilding and recovery.

This is an uncertain and constantly evolving challenge that we are all facing together but Laing O’Rourke is committed to regularly updating and engaging collaboratively with the impacted communities in which we are working.

For further information on the steps we are taking, please click here.

Make sure you are registered for clean-up

Sign up here to allow us to contact you and plan works https://apply.service.nsw.gov.au/bushfire-cleanup

I’ve registered, what happens next?

Once you have registered for the program, there are five key steps:

1. Laing O’Rourke staff will contact you to discuss the damage and assess your eligibility.
2. Once the area is declared safe, they will meet with you on site.
3. You approve the scope of works.
4. The clean-up of the property will commence.
5. You confirm the completion of the agreed scope of works.

It is important to note that Laing O’Rourke will always arrange household visits in advance and will not turn up unannounced or demand payment.

Current work locations

Preliminary clean-up works have started in the Bega Valley, Blue Mountains, Clarence Valley, Eurobodalla, Hawkesbury, Kempsey, Mid Coast, Richmond Valley, Shoalhaven and Wollondilly areas.

Upcoming works

From Thursday, 26 March 2020, Laing O’Rourke community engagement teams will be contacting registered property owners in the following locations to plan clean-up works:

Bega Valley ShireCobargo, Quaama, Verona
Blue MountainsMount Wilson, Mount Victoria, Mount Irvin
Clarence ValleyVarious localities
EurobodallaCadgee, Jeremadra, Malua Bay, Mogo, Nerringundah, Rosedale, Tinpot, Woodlands
Glen Innes ServernGlen Innes
LithgowClarence, Dargan, Lithgow
Mid CoastVarious localities including Bobin
MidWesternRunning Stream
NambuccaSouth Arm, Taylors Arm, Yarranbella
ShoalhavenConjola Park, Lake Conjola, North Nowra, Morton and surrounds, Yatte Yattah, Kangaroo Valley
Snowy ValleysVarious localities
TenterfieldVarious localities
WingecarribeeVarious localities
WollondillyVarious localities

Clean-up works are currently scheduled to commence in the following locations within the next fortnight (pending factors such as weather and ease of access to properties).

Bega Valley ShireCobargo, Quaama
Blue MountainsMount Tomah
Clarence ValleyNymboida, Kangaroo Creek
EurobodallaJeremadra, Malua Bay, Mogo
HawkesburyBilpin, Kurrajong, Colo
KempseyVarious localities
Mid CoastVarious localities
MidWesternRunning Stream
Richmond ValleyBungawalbin, Bora Ridge, Camira
ShoalhavenConjola Park, Kangaroo Valley, North of Conjola
WingecaribeeVarious localities
WollondillyVarious localities

Additional locations will be added with a revised program on Thursday the 9th of April.

Community information sessions

Laing O’Rourke is committed to regularly updating and engaging collaboratively with the impacted communities where we are working. However, COVID-19 is obviously having a significant impact on all parts of life at the moment and the health and safety of the community and our people is our highest priority. 

While this introduces a new challenge to bushfire recovery, we’re determined to maintain momentum and keep delivering tangible help on the ground.

As a priority, we are looking at ways in which we can continue to gather information and listen to bushfire impacted communities, so we can keep supporting them on their road to recovery. 

This is a constantly evolving challenge that we are all facing together. We will keep you updated as developments arise.

Opportunities for local businesses

The clean-up may involve:

  • Removal of known hazardous materials, including asbestos
  • Removal of materials destroyed by bushfire and hazardous trees near a destroyed or damaged primary residence or place of business
  • With consent of building owners, removal of concrete slab foundations.

If you are a suitably qualified contractor/supplier interested in working with us to complete these tasks, please register your details at https://gateway.icn.org.au/project/4510/nsw-bushfire-clean-up-program.

Local subcontractors who have already contacted Public Works Advisory, Service NSW and NSW Procurement, or are already prequalified on a relevant State Government scheme, will have their details provided to Laing O’Rourke and don’t need to register again.

Asbestos certificates

If you are seeking an asbestos certificate for your property, please email nswbushfirecleanup@laingorourke.com.au. If the report has been completed and is available, we will email it back to you.

General program information

For more information about the NSW bushfire recovery clean-up program visit Service NSW https://www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean

For more information about Laing O’Rourke activities in your community:

Mental health support services

Natural disasters are traumatic events and have an impact on much more than just the physical environment. They can have a profound effect on the mental health and wellbeing of affected communities.

We encourage anyone seeking support at this time to engage with the broad range of mental health and wellbeing services that can be located here https://www.service.nsw.gov.au/campaign/bushfire-customer-care-service/mental-health

Steps to protect the community and our people from COVID-19

Community Engagement

As a priority, we are looking at ways that we can continue to gather information and listen to bushfire impacted communities in the context of the COVID-19 arrangements, so we can keep supporting them on their road to recovery. 

Our teams on the ground who are speaking to property owners and conducting inspections have already implemented a range of precautions to ensure the safety of residents and of our team, including:

  • Asking additional screening questions during the initial phone call to help mitigate the spread of COVID-19, such as are you feeling unwell at the moment? Have you been overseas in the last 14 days? 
  • Practicing social distancing, including avoiding shaking hands and ensuring Laing O’Rourke representatives stay at least 1.5 metres away from property owners when attending a property to conduct an inspection.
  • Undertaking strict personal hygiene measures and regular sanitising of tools, including pens and clipboards.
  • Staying home if they feel unwell.

With community information sessions and town hall meetings no longer viable, Laing O’Rourke is also working closely with local councils and community groups to identify alternative ways of communicating to the broader community. These might include online information sessions or webinars, or 1:1 meetings conducted at a safe distance.

In the meantime, we are increasing the number of staff working at the dedicated Laing O’Rourke hotline, so if property owners or members of the community have any questions they can call 1800 007 539 to speak with a member of the team.

Clean-up works

Laing O’Rourke’s dedicated project teams on the ground across the state are working closely with our local subcontractors to ensure appropriate safety measures are in place to mitigate the spread of COVID-19 while clearance works are undertaken.

These include:

  • Strict personal hygiene measures, including sanitising all equipment before it is used.
  • Additional screening and health checks for local subcontractors before contracts are let.
  • Comprehensive site inductions, including protocols and screening specific to COVID-19.
  • Undertaking meetings over the phone, where possible, or adopting social distancing measures.
  • Ensuring that any staff who feel unwell stay at home and that all staff practice good hygiene by washing their hands thoroughly and regularly.

The clean-up is an essential step towards moving on for individuals and communities devastated by the bushfires and Laing O’Rourke recognises how important it is that we continue to deliver.

We are committed to getting on with the job as quickly as possible and these measures will ensure we are able to do so while protecting the health and safety of our people and the community. For further information, please call 1800 007 539 to speak with a member of the team.