COVID-19 | Property numbers and clean up progress | Registration and clean-up process | Information for community and contractors | Feedback and Complaints | Mental health support services | Need more information?
Laing O’Rourke has been appointed by the NSW Government for the important task of coordinating the NSW bushfire clean-up program, and is committed to getting on with the job as quickly and safely as possible.
As at June 30 more than 2,800 bushfire affected properties have been cleared across the State giving communities the chance to start again.
This milestone has been achieved by more than 120 clean-up crews drawn from over 90 local and regional businesses who have been working across 30 Local Government Areas (LGAs) in more than 250 localities.
Together they have logged tens of thousands of hours of clean-up work and have safely moved more than 250,000 tonnes of waste.
It is important to note that this progress has been made despite various challenges like finding new ways of working to observe social distancing requirements during the COVID-19 pandemic, delays as a result of rainy and inclement weather, flooding in some areas of NSW impeding access to many bushfire affected areas, or availability of specialist machinery.
However, registrations are still open and the clean-up program will remain operational for as long as new registrations are received. There is no end-date to opt-in.
You can register by contacting Service NSW on 13 77 88 or visiting https://www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean.
Laing O’Rourke will continue to work throughout the month of July to ensure remaining eligible registered properties are safely cleared.
As we move to clean-up the remaining properties as quickly and as safely as possible we are also working hard to identify any more property owners who were bushfire affected, but have not registered.
To achieve this, Laing O’Rourke has been working closely with local Service NSW outlets and local Councils to cross reference their data so we can proactively contact anyone identified as having experienced bushfire damage to ensure they are aware of the registration process.
So far, this process has uncovered more than 100 new registrations, a number we expect to rise as these calls are completed. This is a great result and helps us ensure no one will be left behind.
We also have specialist teams working to find the most efficient way to clean-up some of the final and most challenging bushfire affected properties.
A number of these are located in extremely remote parts of the state, beyond damaged bridges, or over difficult river crossings. There’s no doubt that clearing these final properties will be a challenge, but we’re committed to getting it done.
If you are still waiting for your clean-up or if you have any questions about the clean-up program please contact the Laing O’Rourke team on 1800 007 539 or email firstname.lastname@example.org.
Steps to protect the community and our people from COVID-19
The clean-up is an essential step towards moving on for individuals and communities devastated by the bushfires and Laing O’Rourke recognises how important it is that we continue to deliver.
While the virus introduces a new challenge to bushfire recovery, Laing O’Rourke and the NSW Government are determined to maintain momentum and continue providing tangible help to fire-affected communities across NSW.
We have introduced a range of measures to help protect he health and safety of our people and the community.
This is an uncertain and constantly evolving challenge that we are all facing together but Laing O’Rourke is committed to regularly updating and engaging collaboratively with the impacted communities in which we are working.
For further information about our response to COVID-19, please call 1800 007 539 to speak with a member of the team.
Protecting the community
Protecting our clean-up teams
Property numbers and clean up progress
It is important to note that the NSW Government’s bushfire clean-up program is opt in, and its primary purpose is to make properties safe and clean up destroyed homes and businesses, so that people can get on with their lives.
Post registration, qualified contractors will determine the eligibility and safety requirements of properties.
The clean-up may include:
- removal of known hazardous materials, including asbestos
- removal of materials destroyed by bushfire, and hazardous trees near the destroyed or damaged primary residence or business premises
- removal of damaged driveways that could impact on the safety of the clean-up
- with the consent of the building owners, removal of concrete slab foundations.
For more information on the eligibility visit Service NSW HERE
It’s also not too late to register. Anyone can register by calling 13 77 88 or visiting Service NSW HERE
Every person who has registered should have heard from Laing O’Rourke about their clean-up by now. So, if you think you might be registered but you’re not sure or you haven’t heard from the team, please get in touch to confirm. You can check your registration by calling 1800 007 539 or emailing email@example.com.
Please see below the latest data as at 04 July 2020.
The total number of eligible registrations is subject to change as registrations are still open and eligibility assessment is ongoing. The number of eligible properties includes registered hibernated properties and registered properties that have been cleared through insurance companies or by owners and are awaiting reimbursement.
|Local Government Area||Total number of eligible registered properties||Number of properties cleared to date by Laing O’Rourke through the NSW Government’s clean-up program||Number of properties cleared by Public Works Advisory prior to the commencement of the Laing O’Rourke program|
|Glen Innes Severn||64||50||16|
|Greater Hume Shire||12||8|
Registration and clean-up process
The clean-up process explained
Further information for the community and contractors
Engaging with the community
Opportunities for local businesses
All contracts for the bushfire clean-up project have now been filled.
After a lengthy open registration period, over 500 invitations to tender were sent to businesses across New South Wales.
Over 300 responses were received and more than 90 businesses were appointed to help with this important task.
The vast majority are small (78 per cent) or medium (21 per cent) sized businesses and 99 per cent of them are working in the LGA where they are based or the one next door, helping to keep money in areas impacted by the bushfires.
Online industry briefings
Feedback and Complaints
To lodge a complaint about any aspect of the program, you can call 1800 007 539 or email firstname.lastname@example.org.
The Laing O’Rourke team will work with you to try and resolve your complaint within seven calendar days. In some instances, this may take longer, and we will keep you updated on the progress of your complaint.
We may work with Public Works Advisory or other NSW Government agencies to resolve your complaint.
Mental health support services
Natural disasters are traumatic events and have an impact on much more than just the physical environment. They can have a profound effect on the mental health and wellbeing of affected communities.
We encourage anyone seeking support at this time to engage with the broad range of mental health and wellbeing services that can be located here https://www.service.nsw.gov.au/campaign/bushfire-customer-care-service/mental-health
Need more information?
For more information about the NSW bushfire recovery clean-up program visit Service NSW https://www.service.nsw.gov.au/transaction/register-opt-nsw-bushfire-clean
For more information about Laing O’Rourke activities in your community:
- Call: 1800 007 539
- Email: email@example.com